Diamond And Jewelry FAQs +
What types of loose diamonds are available ?
Our Loose Diamonds collection includes various shapes like round, oval, princess, pear, emerald, and more with our unique grown Antique Shape, Old Mine Cut, Brilliant Cut, Colored Diamond. Available in different carat sizes.
Do you provide detailed reports or certificates with the loose diamonds ?
Yes, all loose diamonds come with an IGI or GIA certification report detailing the diamond's characteristics.
Can I request a custom cut for a loose diamond ?
Yes, we are specialists in custom diamond cutting services, allowing you to create a unique shape that suits your design preferences.
Can I customize a jewelry piece using a loose diamond ?
Do you offer colored loose diamonds ?
Yes, our Loose Diamonds collection includes a variety of colored diamonds such as yellow, blue, pink, and more, offering vibrant options for custom jewelry designs.
What are the benefits of choosing colored diamonds over traditional white diamonds ?
Colored diamonds add a unique and personalized touch to your jewelry, offering a vibrant alternative to the classic white diamond with the same durability and brilliance.
What is a brilliant cut diamond ?
A brilliant cut diamond is known for its exceptional sparkle and light reflection. We offer a wide selection of brilliant cut diamonds in various sizes and qualities.
How do I care for a lab-grown diamond jewelry ?
Clean your lab-grown diamond jewelry regularly with mild soap and water. Avoid using harsh chemicals or ultrasonic cleaners. You can find more details here.
What is the estimated shipping time for the product ?
The product requires 7-10 days for shipping. The precise ship-out date for each product is provided on product page, where you can refer for an estimated timeline.
Do you ship internationally ?
We offer international shipping to countries including the USA, Canada, the UK, Australia, France, Germany, and many more. No matter where you are, we’ve got you covered and can deliver right to your door! we ship via trusted carriers like USPS,UPS,Fedex,DHL and many more.
Is rush order service available ?
Yes, we offer a rush order service. Please contact us for timeframes and additional fees.
How is the product packaged for secure delivery ?
We use secure, elegant packaging to protect your jewelry during shipping. Our packaging is also gift-ready, making it ideal for special occasions.
Do you provide pictures or videos of the ring prior to dispatching it ?
Yes, we provide photos and videos during key stages of production. Before shipping, we will also send a video from a diamond tester verifying the authenticity of your diamond.
What is the return policy for this product ?
For more details, please refer to our Return & Exchange Policy. Customized, personalized, or custom orders are non-returnable and non-refundable.
*T&C Applied
Can I exchange my order for a different design ?
Yes, non-customized, non-personalized, or non-custom order items can be exchanged within the delivery time frame. Please ensure the item is in its original condition with the original invoice. Refer to our Return & Exchange Policy policy.
*T&C Applied
When will I receive a refund ?
A refund will be processed within 3 - 4 business days from when we receive the return package.
*T&C Applied
What payment options do you offer for this product ?
We accept payments through major credit cards, debit cards, PayPal, and financing options.
Do you offer financing or instalment payment options ?
Yes, we offer financing through Affirm and Shop Pay for easy instalment payments on high-value items.